Frequently Asked Questions
When is the best time to arrive?
We suggest arriving 45-60 minutes in advance to ensure you have enough time to find parking, pick up tickets, go through security checks, use the restroom, get a beverage, as well as browse the lobby artwork and show merchandise before taking your seat.
Lobby doors usually open one hour before the show, and house doors open 30 minutes before. Show times vary, so please verify the start time on your ticket. Late seating is not assured and is contingent upon the specific production.
Late seating is not guaranteed and is dependent on the production.
Can you use camera and recording devices?
As a standard practice, the use of camera and recording devices are prohibited. However, some performances make exceptions to non-flash photography. Please refer to signage in the lobby for specific information on the photo policy.
Is the venue accessibility friendly?
It has audio description, open captioning, assistive listening devices, wheelchair seating, accessible restrooms, accessible parking, and service animals on offer. For detailed information on accessibility features, policies, and recommendations for your visit to the Arts Complex, please visit the Accessibility page.
Are there any food and beverage facilities?
The Arts Complex provides a wide range of food and beverage options on-site for pre-show, intermission, and post-show dining.
Is there a dress code?
There is no formal dress code.
What is the children policy?
Unless specified, all presentations at the Denver Performing Arts Complex require a ticket for admission, including infants. Some performances offer lap seats, priced at the lowest available rate, for children under the age of 2.
Please note that parents will be requested to remove their child or children in case of disruptions. Monitors on the orchestra and mezzanine lobby levels allow viewing of the show. Ushers are available to provide booster seats.
How do I contact Lost & Found?
You can use the Lost & Found Form to report lost items, call the Arts Complex Communication Center (720-865-4200). Items found during an event are taken to the Arts Complex Communication Center (1345 Champa Street) and are held there for 2 weeks.